I’m Mohammed Imran, My mother has visited to Waqf Board on 17th Oct 2023 to apply Duplicate Marriage Certificate ( Re-Issue ). 
When my mother asked the help desk officials regarding Duplicate Marriage certificate, but they responded without any concern nor respect as if they don’t have time to answer and told to apply online and come. But atleast did they inform there is letter "S" missing on the poster pasted related to website? And did they told how to apply? or What inputs need to be given? Then tell how we people can apply? 
Please help me with the following Questions
1.Edition Year it asking in the field, So what year we need to give there?
2. Booklet Number its asking, but in the book its one number and in Marriage certificate photocopy its one number its showing? So, tell me which number I should consider and give as input.
But still when I tried to give nearest inputs seeing the photocopy but its throwing the error like "Result not Found" and when I tried with different inputs 3 to 4 times it got blocked and asking to contact you? 
Can you please tell me how its making sense telling to contact you when you people are dam busy and not ready to help.
When an educated couldn’t do it, how do you expect my mother to do this? 
Please let me know do you have any consultancy who does this online helping process, if any such vendor exits, please paste the information near your help desk so will approach them and make the work done instead of approaching you.
I request for immediate escalation need to be taken on this and train your employees ethics to respond to the public.
Thank You 
