Respected Sir/Madam,

I am writing this complaint out of sheer frustration and disappointment with the eQazzath Marriage Certificate portal. Despite filling all the required details correctly, the system hangs endlessly at the payment stage. The loading screen keeps running without any progress, and no confirmation is received.  

This is not a minor inconvenience – it is a serious failure of your system. Citizens like me depend on this portal for official documentation, and such technical negligence is unacceptable. My internet speed is perfectly fine, and I have tried multiple times on different devices and browsers. The issue is clearly on your side, not mine.  

It is shocking that in 2025, an official government-linked portal is still running on outdated technology (last updated in 2018, as shown on the site). This reflects poorly on the WAQF Board’s commitment to serving the public.  

I demand:  
- Immediate resolution of this payment loading issue.  
- A clear timeline for fixing the technical problems.  
- Accountability from the technical team responsible for maintaining the portal.  

If this problem is not resolved quickly, I will be forced to escalate the matter to higher authorities and file a formal grievance.  

This is not just a request – it is a demand for accountability.  

Regards,  
Faraaz Khan  
(Contact: 8788058200)